Streamline your IT support process with our IT Service Request Form Template, specifically designed for IT support teams and help desks. This form allows your clients or employees to submit detailed requests for IT services or report issues efficiently, ensuring that you have all the necessary information to provide timely and effective support.

The IT Service Request Form Template includes:

• Requester Information: Collects essential contact details like full name, email address, phone number, and department, helping identify and communicate with the requester promptly.
• Location and Type of Request: Documents the location of the issue and the type of request, such as hardware issues, ensuring accurate categorization and prioritization.
• Detailed Issue Description: Provides a field for a comprehensive description of the issue or service request, including the date of occurrence and any troubleshooting steps already taken.
• Affected Systems or Devices: Identifies the systems or devices affected, from desktop computers to VOIP phones, and gathers specifics like device manufacturer, model, operating system, and hardware specifications.
• Network and System Details: Captures critical network details, including IP address, MAC address, network type, and configuration, as well as user access level and administrative access information.
• Issue Impact and History: Assesses the impact of the issue on business operations, identifies whether it affects multiple users, and collects information on any previous occurrences of similar issues.
• Security and Maintenance: Gathers information on any unusual activity or security concerns, as well as details of any planned maintenance that might be causing the issue.
• Additional Requests and Information: Allows for requests for new equipment or software, access to specific systems, and the upload of screenshots for better issue visualization.
• Preferred Contact Time and Additional Comments: Provides fields for preferred contact time for IT support and any additional information or comments that might assist in resolving the issue.

This form is fully customizable and integrates seamlessly with Gravity Forms, making it an essential tool for IT support teams looking to improve efficiency, reduce response times, and enhance the quality of support provided.